Terms & Conditions – Real Mini World


Terms & Conditions

TERMS & CONDITIONS

By purchasing in realminiworld.com , you are deemed to have read, understood, accepted and be bound by all the terms and conditions of the Shop

CANCELLATION OF ORDERS

Our product is handmade, we started to buy materials and craft your order once you placed an order through our website, hence cancellation or amendments of orders are NOT allowed. 

PROMOTIONAL COUPONS

Coupons are strictly to be applied upon checkout. No exceptions can be given to add the coupon after the submission of order.

PACKAGE MARKED AS DELIVERED

Packages which are marked as delivered by your country's postal services are deem as final delivery. We will not be able to compensate any packages which are marked as delivered. The postal services have advised to check the following:

  • Check with your neighbours
  • Under/inside a carport
  • Inside a sheltered front veranda or porch
  • Behind sheltered fixed/solid structures (i.e. plant pots)
  • Behind flyscreen door
  • Inside a meter/fuse box
  • If a business: with reception, mail room, other staff etc.

PACKAGE LOST IN TRANSIT

All of our orders are shipped with full tracking service, the possibility of a lost package is hence low.

However, in event of packages not delivered after 60 days from the shipped date, you can contact us to log an investigation with the postal services. If your package is confirmed lost by the postal services, a store credit or resend can be made.

DAMAGED & DEFECTIVE ITEMS

Please snap a photo or video of the damaged item(s) and send it together with your order number to info@realminiworld.com, within 7 days of receipt.

We will send out a replacement which are either damaged during transit or as part of a manufacturing defect. Strictly no refunds or replacements after 7 days of receipt. Photographs or a return may be required to establish damage. 

Real Mini World reserves the rights to determine whether a product is classified as defective. The decision is final.

RETURNED PACKAGES

Some countries will require a signature to accept the package. If no one is home to accept the package, the mailman should deposit a failed delivery note at your doorstep or mailbox. Please follow the instructions on the note to collect or arrange a re-delivery.

If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, you will be refunded as follows: You will be refunded as store credits the total amount of the order, minus the shipping.

If you would like us to resend the order, you will need to pay for the postage fees again.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Minor imperfection and differences, since our products are handmade

REFUNDS & REPLACEMENTS

To be eligible for a replacement or refund, you need to write in within 7 days of receipt with photo proofs of defective or damaged items.

We cannot be liable for any mishandling of the product(s) and usage. Sale items cannot be refunded.

In exceptional cases where returns are granted, the buyer needs to be responsible for the return shipping fees to our designated address.

CHOKING HAZARD

Our miniature is made for entertainment and collectible purpose. It deals with real cooking, thus its not a toy for small chidren. Our miniature is handmade and has no food safety certificate. All is used for demonstration, entertainment, and cooking video making purpose.

WEBSITE CONTENT

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Real Mini World. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by Real Mini World.