Terms & Conditions
- DAMAGED ITEMS
Please snap a photo of the damaged item(s) and send it together with your order number our customer service within 7 days of receipt.
We can only act upon items which are either damaged during transit or as part of a manufacturing defect. Strictly no refunds or replacements after 7 days of receipt.
- RETURNED PACKAGES
Some countries will require a signature to accept the package. If no one is home to accept the package, the mailman should deposit a failed delivery note at your doorstep or mailbox. Please follow the instructions on the note to collect or arrange a re-delivery.
If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, you will be refunded as follows: You will be refunded the total amount of the order, minus the shipping.
If you would like us to resend the order, you will need to pay for the postage fees again.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).
- PROMOTIONAL COUPONS
Coupons are strictly to be applied upon checkout. No exceptions can be given to add the coupon after the submission of order.
- CANCELLATION OF ORDERS
All orders are expedited once it is placed through our website, hence cancellation or amendments of orders are not allowed.
- REFUNDS & REPLACEMENTS
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Minor imperfection and differences
Please note that our product is handmade. Handmade item will not be as perfect as factory made items. Minor imperfection, differences, and hand prints might occur.
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refund will be the value of goods only ( original payment deducted by PayPal fee, packing fees, delivery fees (even for the free shipping product), duty fees )